Information on policyholder protection tools and the complaint procedure pursuant to IVASS regulations.
The distribution activity of Renzo Canton Assicurazioni S.a.s. is guaranteed by a professional indemnity insurance contract covering damages to policyholders due to negligence and professional errors of the intermediary, or due to negligence, professional errors and infidelity of employees, collaborators or persons for whom the intermediary is legally responsible.
The policyholder has the right, without prejudice to the possibility of resorting to the Judicial Authority, to lodge a written complaint according to the procedure described below.
Filing a complaint does not entail any cost for the policyholder.
The intermediary and insurance Companies are required to provide a reasoned response within 45 days from receipt of the complaint.
In case of no response or unsatisfactory outcome, you may turn to IVASS, Consob or the Insurance Arbitrator.
Two complaint levels depending on the recipient.
For complaints relating to the behavior of the intermediary or its collaborators, please write to:
Renzo Canton Assicurazioni S.a.s.
Via Fradeletto 29/B — 30173 Venice (VE)
By registered mail with acknowledgment of receipt, or
PEC: info.cantonassicurazioni@pec.it
Complaint to be forwarded to the proposing Company with which the intermediary has direct business relationships, or to companies with which the intermediary has business relationships through collaboration with other intermediaries.
PEC addresses are available on the respective websites (full list in the section below).
To submit a complaint to the Insurance Company, please consult the websites below for dedicated contacts.
revoinsurance.com
helvetia.com
gruppoitas.it
siat-assicurazioni.it
axaxl.com
unipol.it
sompo-intl.com
italiana.it
mediorischi.it
ageallianz.it
mithras-europe.eu
assicurazioni.it - novellagl@pec.it
If the policyholder is not satisfied with the outcome of the complaint or if no response is received within the legal term, they may turn to the following Authorities.
Italian Securities and Exchange Commission, competent for insurance investment products.
The policyholder has the right to lodge an appeal with the Insurance Arbitrator, if not satisfied with the outcome of the complaint or in case of no response within the legal term.
The portal contains admissibility requirements, appeal procedures and any other useful information.
Our office is available to clarify the complaint procedure and receive reports in a timely and confidential manner.
